At Timberland PRO & Toad&Co Sales, we stand behind our rugged workwear and outdoor apparel just like we stand behind our customers. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Shoes that show signs of wear or have been outdoors
  • Sneakers & Athletic Shoes with dirt or wear marks
  • Any item without its original packaging or tags

How to Return an Item

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear Timberland PRO & Toad&Co Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Size Exchange/Defective/Wrong Item/Other]
  • Preferred resolution: [Refund/Exchange for (specify item)]

Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (for defective/wrong items)
  • Instructions for self-paid returns (for change of mind)

Step 3: Package and Ship Your Return

Securely pack your item(s) in the original packaging and include:

  • Completed return form (included in your original shipment)
  • Copy of your order confirmation

Ship to our returns center:

Timberland PRO & Toad&Co Sales Returns
654 Gorby Lane
Jackson, US 39201

Step 4: Track Your Return

Use your shipping carrier’s tracking service to monitor your return package. We recommend choosing a service with tracking and insurance.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeframe:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 2-3 business days after processing

Note: Shipping fees are non-refundable except for defective/wrong items.

Exchanges

For size exchanges:

  1. Follow the standard return process
  2. Clearly indicate your desired replacement item in your return request
  3. We’ll ship your new item once we process your return

Note: If the exchange item differs in price, we’ll process a partial refund or charge the difference.

International Returns

Customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Refunds will be issued in USD and may vary based on exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange a free return and expedite your replacement

Our Guarantee

We build our workwear and outdoor apparel to last, just like we build customer trust. If you have any issues with your return, our team will work with you to find a solution that gets you back to your adventures with confidence.

For any return-related questions, contact our gear experts at [email protected].