Welcome to Timberland PRO & Toad&Co Sales’ FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re gearing up for work or adventure, we’re here to help you every step of the way.

About Our Products

What types of products do you offer?
We specialize in adventure-ready and work-tough apparel and footwear. Our product range includes:
  • Boots and Shoes (including Sneakers & Athletic Shoes)
  • Outerwear (Coats & Jackets)
  • Work and casual clothing (Jeans, Pants, Shorts, Shirts & Tops)
  • Seasonal wear (Hoodies & Sweatshirts, Sweaters)
  • Dresses, Skirts, and Jumpsuits & Rompers
What makes your products special?
Our products blend durability with style, designed for both professional worksites and outdoor adventures. We focus on quality materials and construction that can withstand tough conditions while maintaining comfort and aesthetic appeal.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting the option to register. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address for resetting your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian and remote regions. Our warehouse is located in Jackson, US, and we partner with trusted carriers to deliver worldwide.
What shipping options do you offer?
We offer two shipping methods:
Standard Shipping ($12.95):
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 business days after shipment
– Full tracking included
Free Shipping (Orders $50+):
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 business days after shipment
– Limited tracking available
How can I track my order?
For Standard Shipping, you’ll receive full tracking information via email once your order ships. For Free Shipping (EMS), limited tracking is available. If you have any questions about your order status, feel free to contact us at [email protected].
Will I need to pay customs fees?
International orders may be subject to customs fees, which are the responsibility of the customer. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery. Items must be in original condition with tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method for your return.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order.

Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Contact Us

How can I reach customer service?
Our customer service team is always ready to help at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
Timberland PRO & Toad&Co Sales
654 Gorby Lane
Jackson, US 39201

Didn’t find the answer you were looking for? Don’t hesitate to reach out to our friendly customer service team. We’re committed to helping you gear up for your next adventure or work season with confidence.

Happy exploring from the Timberland PRO & Toad&Co Sales team!