At Timberland PRO & Toad&Co Sales, we understand that whether you’re gearing up for a rugged worksite or an outdoor adventure, you need your apparel and footwear delivered with the same reliability you expect from our products. Our global shipping options are designed to get your adventure-ready and work-tough gear to your doorstep efficiently, no matter where your journey begins.
Our Shipping Promise
Just like our curated collections blend durability with style, our shipping solutions balance speed with reliability. From our warehouse in Jackson, US to destinations worldwide*, we handle each order with the care and attention our quality products deserve.
*Excluding some Asian and remote regions
Shipping Options Designed for Your Lifestyle
- Carriers: DHL or FedEx – trusted global logistics partners
- Processing Time: 1-2 business days (excluding weekends/holidays)
- Delivery Time: 10-15 business days after shipment
- Tracking: Full tracking provided from dispatch to delivery
- Best for: Customers who want reliable tracking and faster delivery
- Carrier: EMS (Economy Mail Service)
- Processing Time: 1-2 business days (excluding weekends/holidays)
- Delivery Time: 15-25 business days after shipment
- Tracking: Limited tracking available
- Best for: Budget-conscious shoppers planning ahead for their next adventure or work season
What to Expect After You Order
- Order Confirmation: You’ll receive an email confirmation immediately after placing your order.
- Processing: Our team carefully prepares your package within 1-2 business days.
- Shipping Notification: When your order ships, we’ll send tracking information (for standard shipping) or dispatch confirmation (for free shipping).
- Customs: International orders may be subject to customs fees, which are the customer’s responsibility.
Our No-Hassle Return Policy
Not completely satisfied with your gear? We offer easy returns within 15 days of delivery. Simply contact our customer service team at [email protected] to initiate your return.
Please note: Return shipping costs are the customer’s responsibility, and items must be in original condition with tags attached.
Why Customers Trust Our Shipping
- Reliable Carriers: We partner with industry leaders (DHL, FedEx, EMS) to ensure your gear arrives safely
- Transparent Process: Clear timelines and tracking so you know exactly when to expect your package
- Global Reach: Serving adventurers and professionals across continents (with some regional exceptions)
- Secure Packaging: Your workwear and outdoor apparel is packed to withstand the journey
Have questions about shipping to your specific location? Our customer service team is always ready to help at [email protected].
From our team in Jackson, US to wherever your adventures take you – we’re proud to deliver quality gear for your work and play.